FAQs

Q?

Do you carry out credit checks on Businesses?

A.

Glenovation does not require to credit check you or your business. We operate an "easy in and easy out" service. No payment contracts for recurring services, are longer than 30 days. We dont even need 30 days notice. Leave when you want! However, be warned... nicely of course... we have had many "prodical" sons and daughters who came back! 🙂
and thats ok... you will always be welcomed by the Glenovation team.

Q?

WHAT PAYMENT METHODS DOES GLENOVATION USE?

A.

Glenovation can accept payments using Direct Bank Payment, Direct Debit, Card Payments via Paypal, Paypal to Paypal payments. We do not accept cheques as a form of payment for recurring services. All recurring payments are via direct debit (only because they are easy, automatic and spread the cost for our customers).

Q?

WHAT SUPPORT FACILITIES DOES GLENOVATION USE?

A.

Glenovation embraces the spirit of the Internet and the ability to use the internet to connect to customers anywhere in the world. Our Northern Ireland based teams provide support services (in English) to customers using telephone, zoom, whatsapp and zoho assist. Glenovation pride ourselves in working with non technical customers, assisting in technical topics in a jargon free way!

Q?

WHAT WEB SERVICES DO GLENOVATION PROVIDE?

A.

Glenovation provide:

  • Domain Name Registration
  • Web Site Development
  • Web Site Hosting including WordPress hosting
  • Moodle VLE Hosting
  • Email Services - IMAP only SSL Services to new customers
  • Lots of services for graphic and web designers who could not be bothered with the technical stuff of web hosting

Q?

WHERE IS GLENOVATION BASED?

A.

Glenovation is currently based in Northern Ireland. However, we have members of our team who support the business in the UK, Ireland, the USA, Perth in Western Australia and some hosting service s in Dubai for exporting UK and Ireland companies. Although we are a small team, we are very resourceful and we are dedicated professionals with lots of experience, when it comes to Internet services for business in a Global marketplace!

Q?

WHICH COUNTRIES DO YOU PROVIDE INTERNET SERVICES TO?

A.

Glenovation provides services for customers of all sizes mainly in Ireland, the UK, the USA and Western Australia. Glenovation also have a small number of customers in Dubai, primarily as more UK and Irish companies expand into the middle east. As our infrastructure,  is hosted on some of the best technology locations, our server latency speeds, mean that we can host your service no matter where you are in the world.

In other words "distance is no object!"

Q?

WHAT EMAIL SERVICES DOES GLENOVATION PROVIDE?

A.

Glenovation provides IMAP email services using SSL connections to All New customers which works across all internet enabled devices.

Q?

WHAT SIZE OF BUSINESS IS YOUR TYPICAL CUSTOMER?

A.

Glenovation works mainly with small and medium sized businesses across a wide range of industries and sectors. Tiny can be one person.. but, from small acorns can grow massive oak trees and we have been proud to be part of many journeys for such customers.

Q?

DOES GLENOVATION PROVIDE SERVICES TO RESIDENTIAL CUSTOMERS?

A.

Glenovation only provides services to business and voluntary sector customers in a B2B marketplace.